As I approached the bar, Steven greeted me, smiled, and asked how he could help me. I asked if he could make me a hot toddy. He mentioned that they do not have any hot water, but he could go get some hot water from the back. I informed him that I had a cough and a sore throat. Steven sincerely responded, “Let me fix you up. I’ll be right back. “
He left the area and returned with three tea bags and a bottle of honey. Steven poured me a separate one-ounce shot of Crown Royal and said, “Try this first it will help.”
Steven prepared a hot water beverage with three tea bags: Throat Coat, Breathe Easy, and green tea, along with honey, lemon, and a shot of Crown Royal. I offered to pay and he responded, “No, it’s on us! I hope you feel better soon!” Steven gave me and additional pair of Throat Coat and Breathe Easy tea bags to take with me for when I got home.
Steven’s genuine desire to help, kindness, and empathy exceeded my expectations. The drink was delicious and made me feel better!