Are your employees connecting & creating magical customer experiences?


Are you consistently measuring what you train?


Do you have Signature Service in all areas of your operations?


Are you recognizing & rewarding exceptional service?

Hire Service Scouts.

Service Scouts is proud to be large enough to serve you yet small enough to appreciate you. No matter the size of your company, we are honored to  help you improve your service on all levels.

Become a Scout.

Service Scouts offers the most unique mystery shopping experiences around. Get paid to attend sports and entertainment events, movies, restaurants, retail, automotive and more!  Help us raise the customer experience service bar across the US.

Our Services


Much more than mystery shopping, Service Scouting allows you a unique perspective of your customer care in action.

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Service Training

Our Service Training program launched with the goal of creating World Class Service while providing a measuring tool for results.

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Private Investigation

Service Scouts offers background checks, pre-employment screening, employee fraud investigation, and more. NV License #2604

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Utilize the tools and reporting to effectively and objectively measure how successful your customer care program is.

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Our distinct ability to assess your business through your customers’ eyes allows us to guide you to World Class Customer Care.

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Rewards Programs

Service Scouts can help you develop and implement an affordable Rewards program that will motivate your entire company.

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Security Intrusion Red Team Program

Along with our thorough Private Investigator services (Lic #2604), our scouts are now trained to report on security and safety at your event or venue.

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Congratulations to the San Francisco Giants who have been ranked #1 in customer service and fan experience by ESPN for the 2nd year in a row and the #1 Ballpark by Forbes. We are proud and honored to have partnered with the Giants since 2000. Service Scouts currently serves 7 of the top 10 of 122 sports franchises in the U.S.

Read the Forbes Story

Rewarding Exceptional Service since 1996.

Since 1996, Service Scouts has been the nation’s premiere mystery shopping and service improvement consulting company. We partner with our clients to develop service and operations solutions incorporating best practices, measuring expectations, realigning service drivers, motivating management, and employees to create an energy your patrons will feel, appreciate, and value.

Create memorable fan experiences with Service Scouts Mystery Shopping
Create memorable fan experiences with Service Scouts Mystery Shopping

“Your positive enthusiasm, and passion for quality guest service is motivating to all of us. Your desire for continual improvement in the area of quality guest service by the Giants organization matches my own.”

Rick Mears
Vice President, Guest Services, San Francisco Giants