Celebrating 30 Years of World-Class Customer Care

Since 1996, Service Scouts has been the nation’s premier mystery shopping and service improvement consulting company, partnering with clients to develop solutions that measure expectations, realign service drivers, and motivate teams to create an energy patrons will feel, appreciate, and value.

SERVICE SCOUTS SERVES HAPPY CLIENTS LARGE AND SMALL ALL ACROSS THE US

Service Scouts is honored to count FedEx among its customer service experience clients.
Service Scouts is honored to count Big O Tires among its customer service experience clients.
Service Scouts is honored to count PGA among its customer service and fan experience clients.
Service Scouts is honored to count Ticketmaster among its customer service experience clients.
Service Scouts is honored to count Impark among its customer service experience clients.
Service Scouts is honored to count Megaplex Theatres among its customer service experience clients.
Service Scouts is honored to count Aramark among its customer service experience clients.
Service Scouts is honored to count Houston Zoo among its customer service experience clients.
Service Scouts is honored to count Philips Arena among its customer service experience clients.
Service Scouts is honored to count Empire Golf among its customer service experience clients.
Service Scouts is honored to count NCAA among its customer service and fan experience clients.
Service Scouts is honored to count Holiday Inn among its customer service experience clients.
Service Scouts is honored to count MLS among its customer service and fan experience clients.
Service Scouts is honored to count Portland Center for the Performing Arts among its customer service experience clients.
Service Scouts is honored to count Landry's Dining, Hospitality, Entertainment and Gaming among its clients.
Service Scouts is honored to count NBA among its customer service and fan experience clients.
Service Scouts is honored to count Fox Theatre among its customer service experience clients.
Service Scouts is honored to count MLB among its customer service and fan experience clients.
Service Scouts is honored to count Centerplate among its customer service experience clients.
Service Scouts is honored to count Westin Hotels and Resorts among its clients.
Service Scouts is honored to count Spokane PUD among its customer service experience clients.
Service Scouts is honored to count Stanford University among its customer service experience clients.
 

Are your employees connecting & creating magical customer experiences?

Discover Our SCOUTING Services
 

Are you consistently measuring what you train?

Utilize our data for ACCOUNTABILITY
 

Do you have Signature Service in all areas of your operations?

Our CONSULTING services can help
 

Are you recognizing & rewarding exceptional service?

Start now with our REWARDS PROGRAM
Create memorable fan experiences with Service Scouts Mystery Shopping

“Your positive enthusiasm, and passion for quality guest service is motivating to all of us. Your desire for continual improvement in the area of quality guest service by the Giants organization matches my own.”

Rick Mears
Vice President, Guest Services, San Francisco Giants

Read the full testimonial and more.

Hire Service Scouts.

Service Scouts is large enough to serve you yet small enough to appreciate you. No matter the size of your company, we are honored to  help you improve your service on all levels.

Request Demonstration & Proposal

Become a Shopper.

Service Scouts offers the most unique mystery shopping experiences around. Get paid to attend sports and entertainment events, movies, restaurants, retail, automotive and more!  Help us raise the customer experience service bar across the US.

Join Our Team

REAL-TIME RESULTS

Congratulations to the San Francisco Giants who have been ranked #1 in customer service and fan experience by ESPN for the 2nd year in a row and the #1 Ballpark by Forbes. We are proud and honored to have partnered with the Giants since 2000. Service Scouts currently serves 7 of the top 10 of 122 sports franchises in the U.S.

Read the Forbes Story