Mystery shop your staff with Service Scouts and learn what your true customer experience is like.

Our Customizable Service Options

There is a direct link between creating customer delight and generating loyalty, advocacy and future sales. No company can afford to have a gap between the promise of service and its actual delivery. That is why some of America’s finest companies, including Fortune 500 companies, look to Service Scouts, the nation’s premier mystery shopping and customer feedback company.

Service Scouts partners with you to help discover, tailor, and implement proven strategies that provide critical information about customer experiences while interacting with your people and products.

“I have found the service and information provided to be very valuable in raising the bar at sports venues. It is also a great way to recognize employees who provide noteworthy service.”

– Scott Jenkins, General Manager, Atlanta Falcons, Georgia Dome & Mercedes Benz Stadium


Much more than mystery shopping, Service Scouting is a powerful tool, and we pride ourselves on continually leading and changing the landscape of our industry. We understand operations, technology, and research, and we know what it takes to manage a phenomenally successful program that you will trust. We understand credibility and integrity. We hear from our Clients that their employees often come to their supervisors/managers asking “When can I get Scouted!”

Rewards Program

Are you rewarding employees, departments, and all levels of management for exceptional service? All of our Clients do! We can help you build and develop an affordable Rewards program that will motivate your entire company from the entry level employee to your CEO. We have so many examples and suggestions that has proven effective for all our Clients.


Our Founder and President, Jim Smith is an expert in business operations and customer care. He has a distinct ability to see your business through “customer eyes” and provide solutions. Jim is passionate about serving his clients and guiding them to World Class Customer Care. All of Service Scouts Clients have shown significant improvement in customer care.


If you don’t measure what you train, how do you know how effective your training program is? Utilizing our Service Scouting Reward and Recognition Program you can effectively and objectively measure everything! We have the software, all the tools and reporting mechanisms to give you the feedback and data you need to develop world class customer care. If we don’t have what you need we will develop, create it and/or find it!

Service Training by Service Scouts

Our Service Training program launched with the goal of creating the best guest experience in North America. It sought to define a vision of world class service while providing a measuring tool for results. Since 2013, our Service Training has evolved into a service platform that transcends the guest experience to a higher level.

Private Investigation

Service Scouts is now a licensed private investigation firm expanding mystery shopping, business consulting and training services into Nevada and offering background checks, pre-employment screening, employee fraud investigation and more. Learn more about how Service Scouts can help protect your company with our new Private Investigation services. NV License # 2604

Security Intrusion Red Team Program

Along with our thorough Private Investigator services (Lic #2604), our scouts are now trained to report on security and safety at your event or venue.