“I’m excited and honored to join Service Scouts! I began working with Jim Smith and Service Scouts in 2000. Jim’s positive enthusiasm, and passion for quality guest service is motivating and desire for continual improvement in the area of quality guest service matches my own”, said Mears.
Rick recently retired as Vice President, Guest Services of the San Francisco Giants Major League Baseball organization based at Oracle Park in San Francisco. Rick held this position for 20 years and 21 Major League Baseball seasons.
During Rick’s tenure the service culture at then AT&T Park was legendary throughout the sports and entertainment industry. Rick trained nearly 2,000 event staff each year in customer service kindness, and led the effort for organizational accountability for service kindness. Fellow Giants front office executives and industry peers refer to Rick as a never wavering evangelist for organizational service excellence.
Prior to his tenure with the Giants Rick served the San Jose Sharks National Hockey League team and the event staff at then San Jose Arena as Director of Guest Services.
During his time with the Sharks San Jose Arena earned national recognition for leading the finest customer service experience in the National Hockey League.
In the early 1990’s Rick served as General Manager of Recreation Hall and Recreation Swimming Pool at the University of California, Davis. There he led a high performing group of university students in the operation of a very busy 9,000 seat arena and campus recreation facility.
Rick Mears is a highly respected and sought after public speaker and trainer for achieving customer service excellence in business. He is a regular guest lecturer at NYU, Cal Berkeley, UC Davis, Sierra Nevada College, and the University of Montana.