“Over the past six years, we have undergone some incredible transformations – our hockey team, our arena, and our commitment to the community. But the achievement I am proudest of, is how we have been able to transform our customer service. I am honored when our season ticket members, guests and corporate partners tell me how great our guest services team has become. “
– Jeff Vinik, Owner,Tampa Bay Lightning and Tampa Bay Storm
Blue Ribbon Service succeeds because of its simplicity:
- Simple to understand.
- Simple to inspire.
- Simple to measure.
- Simple to transform.
The vision of service inspired by ownership but brought to life through collaborative work by staff across all departments. Influencing buy-in and transforming culture. Featuring service training program specifically designed for the Sports and Entertainment Industry. Training designed to enhance service levels and make lasting memories for fans. Leading to increased sales through enhanced retention rates of fans and season ticket buyers. Providing actionable behaviors as well as standards of measurement for the delivery of world class service.