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Jim Smith

Denina, First Aid Attendant, SAP Center

By | Kudos of the Month

Our Service Scout noted an impressive interaction with Denina during the San Jose Sharks v. Montreal Canadiens game on February 29, 2016

Denina exceeded expectations in displaying genuine kindness!

Here are the comments by the Service Scout:

I opened the door and entered First Aid. Denina was seated. She stood up and greeted me kindly with a big bright smile and asked how she could help me. I informed her I had a headache. She asked if my headache was “mild.” I said, “Yes” and asked if she had aspirin. She walked over to a self serve customer medication vending dispenser that for twenty five cents dispenses various types of medication such as Tylenol, Advil, Aspirin, etc. I informed her that I’d have to come back as I didn’t have any change or cash. Denina sincerely responded,  “Sir, I don’t want you to have to go to an ATM to get a quarter. I just might have a quarter for you” as she smiled. Denina found a quarter from a roll of quarters at her desk. She then escorted me over to the medication vending dispenser, handed me a quarter and sincerely said, “I hope you feel better soon and enjoy the game.”

Denina was very kind, sweet and genuinely cared about my condition.

Scout of the Month: Dave Z.

By | Scout of the Month

Dave Z., a Service Scout who has earned a 9.16 rating has completed fifty-one (51) shops for us since September 2014.

Dave has a keen eye for noticing the details to help our clients achieve their service vision. He is enthusiastic towards new ideas and projects. Dave is dependable,  flexible and can be counted on with short notice to perform at a high level.

We love working with Dave!

Tracy Keller
Quality Assurance Coordinator
Service Scouts, Inc.