Congratulations to the San Francisco Giants who have been ranked #1 in customer service and fan experience for the 2nd year in a row. We are proud and honored to have partnered with the Giants since 2000. Service Scouts currently serves 7 of the top 10 of 122 sports franchises in the US.

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Create memorable fan experiences with Service Scouts Mystery Shopping

“Your positive enthusiasm, and passion for quality guest service is motivating to all of us. Your desire for continual improvement in the area of quality guest service by the Giants organization matches my own.”

Rick Mears
Vice President, Guest Services, San Francisco Giants

Rewarding Exceptional Service since 1996.

Since 1996, Service Scouts the nation’s premiere mystery shopping and service improvement consulting company. We partner with our clients to develop service and operations solutions incorporating best practices, measuring expectations, realigning service drivers, motivating management and employees to create an energy your patrons will feel, appreciate, and value.

Create memorable fan experiences with Service Scouts Mystery Shopping

Hire Service Scouts.

Service Scouts is proud to be large enough to serve you yet small enough to appreciate you. No matter the size of your company, we are honored to  help you improve your service on all levels.

Become a Scout.

Service Scouts offers the most unique mystery shopping experiences around. Get paid to attend sports and entertainment events, movies, restaurants, retail, automotive and more!  Help us raise the customer experience service bar across the US.



Create memorable customer experiences with Service Scouts Mystery Shopping


Much more than mystery shopping, Service Scouting allows you a unique perspective at your customer care in action.

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Analyze your customer experience data with Service Scouts.


Our distinct ability to assess your business through your customer’s eyes allows us to guide you to World Class Customer Care.

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The San Francisco Giants take time out during a game to honor their top employees on the field of AT&T Park.

Rewards Programs

Service Scouts can help you develop and implement an affordable Rewards program that will motivate your entire company.

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Analyze and improve your customer experience with Service Scouts Mystery Shop


Utilize the tools and reporting to effectively and objectively measure how successful your customer care program is.

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