Denina, First Aid Attendant, SAP Center

By March 26, 2016 Kudos of the Month

Our Service Scout noted an impressive interaction with Denina during the San Jose Sharks v. Montreal Canadiens game on February 29, 2016

Denina exceeded expectations in displaying genuine kindness!

Here are the comments by the Service Scout:

I opened the door and entered First Aid. Denina was seated. She stood up and greeted me kindly with a big bright smile and asked how she could help me. I informed her I had a headache. She asked if my headache was “mild.” I said, “Yes” and asked if she had aspirin. She walked over to a self serve customer medication vending dispenser that for twenty five cents dispenses various types of medication such as Tylenol, Advil, Aspirin, etc. I informed her that I’d have to come back as I didn’t have any change or cash. Denina sincerely responded,  “Sir, I don’t want you to have to go to an ATM to get a quarter. I just might have a quarter for you” as she smiled. Denina found a quarter from a roll of quarters at her desk. She then escorted me over to the medication vending dispenser, handed me a quarter and sincerely said, “I hope you feel better soon and enjoy the game.”

Denina was very kind, sweet and genuinely cared about my condition.