Ed, Tour Guide, Mercedes Benz Stadium

By January 18, 2018 Kudos of the Month

Ed welcomed us promptly at 4:30 for the tour. He made sure everyone had used the restroom and then asked us to follow him up the escalator. We went all the way to the top level of the stadium (the 300 level). He pointed out the halo board, the solar panels on the parking deck outside the large window on the city. He told us about the field’s turf, how the roof works and is constructed, and pointed out the various changes to the young stadium. We then continued on the tour. He brought us in to the Coca Cola suite and allowed us to sit in the seats. He talked about the different sizes of the suites. He kept noting the openness of the stadium, the ease of access to drink refills, and the extra ladies’ rooms. We got to the portion of the stadium that is parallel to the field with the lights that light up depending on where the Falcons have the ball. That was particularly interesting, especially when he pointed out the Reds Apple Ale bar in the Red Zone. We took a look at the AT&T perch and saw the great standing room areas there. We went in to Gullwing Club and saw the elevator the Mr. Blank’s suite. We went down to the Mercedes Club, which was awesome. Ed explained how large it was and the amenities available. He also told us the differences between that and the Delta Club where the United enter the game. We went into the AMG Lounge. He pointed out the curtains covering the windows where the patrons can see the Falcons walking to and from the field. Next, he took us to the locker room. We looked around the large locker room and took pictures. We were able to get access to the training rooms. My teenager thought that part was especially cool. Next, we went on the field. Ed pointed out again how soft the turf was, that the paint was water soluble, and that they scrubbed it off each time it needed to be changed. We walked the field and then were allowed to check out any parts. We were allowed to peer into the Delta club from the sideline. We then left the field and went up an escalator that showed the coming national sporting events. Ed concluded the tour in front of the Team Store. He asked if anyone had any other questions. None were asked. He thanked us, told us to have a great day, and told us he looked forward to seeing us at a game in the future.

When some of the guests were interested in the differences between the Falcons procedures and the Atlanta United procedures, he took extra time to explain the differences to them. He engaged all of us in the information, but really tailored the answers to exactly where the guests’ interest was.