Accountability

If you don’t measure what you train, how do you know how effective your training program is? Utilizing our Service Scouting Reward and Recognition Program you can effectively and objectively measure everything! We have the proprietary software, all the tools and reporting mechanisms to give you the feedback and data you need to develop world class customer care. If we don’t have what you need we will develop it, create it and/or find it!

Analyze and improve your customer experience with Service Scouts Mystery Shoppers

“Jim’s thorough shoppers, robust reporting system and his dedication to improvement help every one of his clients improve their customer experience. Because of Jim’s measureable and easy to use system, everyone enjoys the journey in the process.”

– Ruby Newell-Legner
, President/CEO
, RubySpeaks, Inc.

 Measure and Assess

With our Accountability Services you will be able to quantify your companies Customer Care and with the data we provide develop strategies to improve and reward:

• Utilize Scouting Data to Reward and Recognize 100% Performances.
• Utilize Scouting Data to determine which employee’s needs coaching and counseling.
• Utilize Scouting Data to determine which locations and our departments are underperforming.
• All Management Summaries designed to be actionable.
• Service Alerts! Immediate feedback even before the Shop is finalized communicated via email and/or phone to alert you of critical information found while Scouting such as an alcohol age compliance issue, safety, theft, employee misbehavior, injury, security concerns, etc.
• “Acknowledgements” a Human Resource section on each Shop for management and employee to sign documenting receipt of a Shop and an action plan with notations required for rewarding, to retraining, and/or counseling.
• Utilize Service Scouts Data to determine discretionary bonuses with all management employees!
• Many of our Clients are holding their sub contractors accountable with written agreements to perform based on Service Scouts Data.