“Jim’s thorough shoppers, robust reporting system and his dedication to improvement help every one of his clients improve their customer experience. Because of Jim’s measureable and easy to use system, everyone enjoys the journey in the process.”
– Ruby Newell-Legner , President/CEO , RubySpeaks, Inc.
Measure and Assess
With our Accountability Services you will be able to quantify your organization’s Customer Care and with the data we provide develop strategies to improve and reward:
• Utilize Scouting data to Recognize and Reward 100% Performances;
• Utilize Scouting data to determine which employees need coaching and counseling;
• Utilize Scouting data to determine which locations and departments are underperforming;
• All Management Summaries designed to be actionable;
• Service Alerts! Immediate feedback even before the Shop is finalized. Service Alerts are communicated via your requested correspondence method to alert you of critical information while Scouting such as an alcohol age compliance issue, safety, theft, employee misbehavior, injury, security concerns, etc.;
• Each Assessment Report has a human resources aspect to be used for recognition and/or counseling for both management and employee sign-off for each area observed;
• Utilize Service Scouts data to determine discretionary bonuses with all management employees! And,
• Many of our clients are holding their sub-contractors accountable with written agreements to perform based on Service Scouts data.