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servicescouts

Scout Coordinator of the Month – Cheryl O

By | Scout Coordinator of the Month

Cheryl has been a scout with us since 2005 and has complete 811 games and events! Her shopper rating is a 9.45 and she consistently produces quality, thorough, and on-time reports. Because of her great reports, she earned a position as one of our Quality Assurance Coordinators. She always helps when needed, and takes on some of our largest areas for scheduling and editing. She is always available when scouts have questions and takes an active interest in their success. We love having Cheryl on the team and she gets a big KUDOS from all of us at Service Scouts!

Scout of the Month – Kathy M

By | Scout of the Month

Kathy has been a scout with Service Scouts since 2016, has completed 22 games and events, and has earned an 8.95 scout rating average on her reports. She is one of our go-to shoppers when we need someone at the last minute. She turns in complete reports that need little (if any) editing, all of which contain valuable information for our clients. As a preferred shopper, she gets first-access to our new shops when we want to put forth our very best information. We love working with Kathy and are excited to have a continued partnership with her!

Scout Coordinator of the Month – Valerie M

By | Scout Coordinator of the Month

Valerie has been scouting with us since April of 2014 and maintains an 8.87 rating on her shops. She was asked to be an editor during the summer of 2017, and has been editing since then. This is Valerie’s second time as Scout Coordinator of the Month, but this time for a different reason. She’s recently stepped up to help us with some scheduling needs in different areas of the country. She trained as a scheduler and got her first three schedules within a few hours! She always does what she can to help us out and we very much appreciate her hard work. Thank you, Valerie!

Scout of the Month – Candice K

By | Scout of the Month

Candice has been a scout with us since December of 2017 and has performed 21 shops for us. She’s earned an average rating of 8.88 and turns in great reports! She takes quality photos and includes good information in her reports. Recently, we needed help in her area, and she stepped up and took two back-to-back games for us. She’s willing to help and we love working with her!

Rick Mears joins Service Scouts!

By | Service Scouts News

“I’m excited and honored to join Service Scouts! I began working with Jim Smith and Service Scouts in 2000. Jim’s positive enthusiasm, and passion for quality guest service is motivating and desire for continual improvement in the area of quality guest service matches my own”, said Mears.

Rick recently retired as Vice President, Guest Services of the San Francisco Giants Major League Baseball organization based at Oracle Park in San Francisco.  Rick held this position for 20 years and 21 Major League Baseball seasons.

During Rick’s tenure the service culture at then AT&T Park was legendary throughout the sports and entertainment industry.  Rick trained nearly 2,000 event staff each year in customer service kindness, and led the effort for organizational accountability for service kindness.  Fellow Giants front office executives and industry peers refer to Rick as a never wavering evangelist for organizational service excellence.

Prior to his tenure with the Giants Rick served the San Jose Sharks National Hockey League team and the event staff at then San Jose Arena as Director of Guest Services.

During his time with the Sharks San Jose Arena earned national recognition for leading the finest customer service experience in the National Hockey League.

In the early 1990’s Rick served as General Manager of Recreation Hall and Recreation Swimming Pool at the University of California, Davis.  There he led a high performing group of university students in the operation of a very busy 9,000 seat arena and campus recreation facility.

Rick Mears is a highly respected and sought after public speaker and trainer for achieving customer service excellence in business.  He is a regular guest lecturer at NYU, Cal Berkeley, UC Davis, Sierra Nevada College, and the University of Montana.

 

Scout of the Month – Abram Y

By | Scout of the Month

Abram has been a scout with us since 2008.  He has completed 75 evaluations and earned a 9.26 average rating.  He turns in timely reports that are thorough.  His reports need little, if any, editing, and he provides detailed narratives.  His information often goes above and beyond our minimum requirements.  When he finds important information while on the job, he lets us know during the course of his event so we can turn it in to the client as soon as we find out.  Abram is a great scout and we love working with him!

Feb 2019: Security Intrusion Red Team

By | Monthly Announcement

Is Safety & Security critical at your venue?

Service Scouts announces our new Security Intrusion Red Team Program.

Along with our thorough Private Investigator services (Lic #2604), our scouts are now trained to report on security and safety at your event or venue. Backed by the credentials of our PI license, we are excited to offer you a full security suite in addition to our Guest Experience assessments.

Similar in cost to our Guest Experience assessment, our new Security Intrusion Red Team assessments can be combined with your current reporting or produced separately. Each survey will be customized to your building features and will include a narrative and photos of the employee/subject areas evaluated.

Samples of Security Intrusion Red Team assessments could include:

  • Credential Checks Scouts use invalid credentials to try to access points such as front of house, back of house, clubs, suites, perimeter.
  • Contraband Checks Scouts attempt to bring items such as Laser pointers, Knives, Pepper Spray, Wrapped Gifts, etc into the venue.
  • Vital Infrastructure Checks Scouts test accessibility of areas such as HVAC, IT or Mechanical rooms.

Our Security Assessment team is ready to start immediately. Contact Jim Smith today.

Scout of the Month – Melissa B

By | Scout of the Month

Melissa began scouting for us in 2016 and has evaluated 64 events in that time, with an average scout rating of 9.32.  She picks up last-minute additions to the schedule, rarely (if ever) cancels, and she turns in timely and complete reports.  On multiple occasions, she has stepped in at the last minute when the originally-scheduled shopper cancelled.  We appreciate her hard work and dedication!  We enjoy working with Melissa and look forward to our continued partnership!

Scout Coordinator of the Month – Lakeisha D

By | Scout Coordinator of the Month

Keisha started scouting for us in 2015, and has evaluated 90 events in that time.  Her overall rating is a 9.13 because she turns in thorough, complete, and timely reports.  Because of this, we invited her to be a scheduler with us.  She consistently takes on new areas and meets the challenge head-on.  After scheduling with us for over a year, she has now been promoted to the Director of Assignments and Training.  Keisha is a major asset to our Service Scouts team and helps out wherever she’s needed the most.  We love working with Keisha and appreciate all of her hard work and dedication!

Scout of the Month: Yolanda J.

By | Scout of the Month

Yolanda J is one of our newest shoppers in her area. She joined us in August of 2018 and has performed dining, event, and retail Scouting so far, earning an average rating of 9.0. Yolanda has been recognized by our clients as being thorough and detailed. She communicates with us to ensure timely responses and improves her reports based on the ratings of each of her events. Yolanda is one of our best assets and we are so excited to continue working with her in the future!